This Privacy Policy explains how Dopamine AI ("Dopamine AI", "we", "us") handles personal information when you visit dopamineai.co or use our application at app.dopamineai.co (together, the "Service"). By using the Service you agree to the practices described here.
In short: we process your data to run your workspace, we do not sell it, and you control which accounts are connected.
1. Who is responsible for your data
For your account and billing details, Dopamine AI is the data controller. For the customer conversations and contact records you bring into your workspace, you are the controller and we act as your processor, handling that data only on your instructions to provide the Service. You are responsible for having a lawful basis to contact your customers.
2. Information we collect
Information you give us
- Account data: name, email address, profile details and workspace settings.
- Workspace content: contacts, leads, deals, invoices, appointments, tasks, notes, knowledge-base documents and price lists you create or upload, including CSV imports.
- Support messages you send to us.
Information from channels you connect
Only when you choose to connect them, and only to provide the features you use:
- WhatsApp and Instagram (Meta): messages, sender profile details (such as name, phone number or username), message timestamps and attachments in conversations with your customers.
- Gmail and Google Calendar / Contacts: emails, contacts and calendar events, so we can display conversations, send emails you approve, create appointments and sync contacts.
- Outlook / Microsoft 365: mail, calendar, online-meeting and contact data through the permissions you grant.
Information collected automatically
- Device, browser and log data such as IP address, pages viewed, timestamps and error reports.
- A sign-in cookie that keeps you logged in (see Cookies).
Payment information
Subscriptions and credit purchases are handled by our payment provider, which acts as merchant of record. We do not store full card numbers. We receive limited billing details such as plan, status and transaction references.
3. How we use information
- To provide, secure and maintain the Service and your workspace.
- To show your conversations in one inbox and to create or update contacts, leads, deals, appointments and invoices.
- To classify inbound messages and generate reply drafts, summaries and suggestions using AI.
- To send automated replies and emails that you have enabled.
- To process payments, meter AI credits and prevent abuse.
- To communicate about your account, security, updates and support requests.
- To meet legal obligations and enforce our Terms.
We do not use your connected-account data for advertising and we do not sell it.
4. AI processing
To classify messages and write drafts, relevant message text, contact details, your knowledge-base content and voice-note audio (for transcription) are sent to our AI infrastructure provider for inference. We send only what is needed for the task and we do not use your customer conversations to train our own models. AI output can be wrong, so review drafts before sending. Actions involving pricing, dates or payments are prepared for your approval.
5. Google user data (Limited Use)
Dopamine AI's use and transfer to any other app of information received from Google APIs will adhere to theGoogle API Services User Data Policy, including the Limited Use requirements. Specifically:
- We use Google data only to provide and improve the user-facing features you request (inbox, sending approved emails, calendar and contact sync).
- We do not transfer it to others except as needed to provide those features, comply with law, or as part of a merger or acquisition with notice to you.
- We do not use it for advertising, including retargeting or interest-based ads.
- Humans do not read it unless you ask us to for support, it is needed to investigate abuse or security issues, or the law requires it.
6. Meta and Microsoft data
WhatsApp and Instagram data is processed to display and manage your conversations, in line with Meta's platform terms and messaging-window rules. Microsoft data is used only to deliver the mail, calendar and meeting features you enable. You can revoke access at any time in your Meta, Google or Microsoft account settings or by disconnecting the channel in Dopamine AI.
7. Who we share data with
We share data only with service providers that help us run the Service, under confidentiality and data-protection obligations:
| Purpose | Provider type |
|---|---|
| Cloud hosting, databases and file storage | Infrastructure providers (including Cloudflare R2 for stored files) |
| AI inference and transcription | DeepInfra |
| Subscriptions and credit purchases | Dodo Payments (merchant of record) |
| Collecting payments from your customers | Stripe or Razorpay, using the account you connect |
| Meeting recording and transcripts (off by default, only if you enable it) | Recall.ai |
| Transactional email such as sign-in and notifications | Email delivery provider |
| Reading web pages you ask us to add to your knowledge base | Web-crawling provider |
We may also disclose information to comply with law or valid legal process, to protect rights, safety and security, or in a merger, acquisition or sale of assets. Teammates you invite to your workspace can see workspace data according to their role.
8. International transfers
Our providers may process data in countries other than your own. Where required, we rely on appropriate safeguards such as contractual protections.
9. Retention and deletion
We keep data while your account is active and as needed to provide the Service. You can delete your account from the app's account settings, which removes your personal data and workspace content, except where we must keep limited records for legal, tax, fraud-prevention or dispute purposes, and residual copies may remain in backups for a limited time. You can also disconnect any channel at any time to stop further data collection from it.
10. Security
We use measures such as encryption in transit, access controls and restricted access to production systems. No system is completely secure, so we cannot guarantee absolute security. Tell us immediately if you suspect unauthorized access to your account.
11. Your rights and choices
Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email[email protected]. If you are a customer of one of our users, please contact that business first, since they control your data. You may also lodge a complaint with your local data-protection authority.
12. Cookies
We use a strictly necessary authentication cookie to keep you signed in. Our marketing pages do not use advertising cookies. If we add analytics later, we will update this policy and request consent where the law requires.
13. Children
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect their data. Contact us if you believe a child has provided personal information and we will delete it.
14. Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date and, for material changes, notify you in the Service or by email. Continued use after changes take effect means you accept them.
15. Contact
Questions or requests about this policy:[email protected].